FAQ

Thanks for stopping by! Here are a list of question that are most frequently asked.

Are your products environmentally friendly?
As a paper company, it is one of our main goals to do our part in helping take care of our beautiful earth. We believe a positive change, no matter the size, can make a difference. With this being said, we are happy to say our paper products are made from 100% post-consumer recycled materials and/or printed on 100% FSC certified paper, and all our printing is done using vegetable-based inks. We also encourage you to recycle and/or repurpose your paper goods once you are done enjoying them.

Where are your products printed?
All our products are designed by Jennifer in Michigan, and we work with a local printer here to print all our paper products.

When will I receive my order?
Most retail orders ship within 1-3 business days of placement. If there is a delay for any reason, we will notify you as soon as possible. Wholesale orders typically take 1-3 weeks to ship once the order has been finalized and payment has been received. 

Which carriers do you use to ship?
We currently use USPS, UPS or FedEx.

What is your return policy?
Unused, unopened, and undamaged items can be returned within 7 days of your receipt. Once we have received and approved the returned item(s), we will issue a full refund back to your credit card. Customers will assume the cost of the return shipping at this time. Please visit our Shipping and Return policy page for more information.

Can I shop Finch & Fleur paper goods locally? 
We hope so! Please visit our Stockists page to see if there's a store with Finch & Fleur paper goods near you.

Do you accept custom work?
As much as we love to accommodate our customers to the best of our ability, we also know we can not do it all while maintaining a healthy work-family life. Unfortunately, we do not accept any custom work at this time. If you are interested in a brand collaboration, please contact us and we will be happy to discuss details.

Do you license out your work?
We do not currently license out our work for individual projects. If your inquiry is regarding a brand licensing, please contact us for further information.

Any questions that we have not answered?
Please feel free to reach out to us!